General Questions
1. What is Kuuza Link?
Kuuz Link is a Kenyan web platform that connects buyers and sellers, enabling businesses and individuals to showcase their products and services to a wider audience.
2. How does Kuuza Link work?
Sellers list their products or services on the platform, and buyers browse and purchase items directly from them. Kuuza Link provides a seamless interface to facilitate transactions.
3. Is Kuuza Link available across Kenya?
Yes! Kuuza Link is accessible nationwide, allowing users from different regions to connect and trade.
For Sellers
4. How do I register as a seller?
Simply sign up on our website, create a seller profile, and start listing your products or services.
5. Are there any fees for listing products?
Kuuza Link offers free and premium listing options. Free listings have basic features, while premium plans provide better visibility and additional benefits.
6. How do I receive payments for sales?
Sellers can receive payments via M-Pesa, bank transfer, or other payment methods.
7. Can I sell both physical and digital products?
Yes! Kuuza Link supports the sale of both physical goods (e.g., electronics, clothing, groceries) and digital products (e.g., e-books, software, online courses).
For Buyers
8. How do I purchase products on Kuuza Link?
Browse the marketplace, select your desired item, call, chat, or email the seller, and complete the purchase through them.
9. Are products delivered, or do I need to pick them up?
Delivery options vary by seller. Some offer home delivery, while others may require in-store pickup. Check the seller’s details before purchasing.
10. What payment methods are accepted?
Kuuza Link supports M-Pesa and bank transfersfor now
Security & Customer Support
11. Is Kuuza Link safe to use?
Yes. We use secure payment systems and verify sellers to minimize fraud risks. However, users should exercise caution and verify sellers before making purchases.
12. What happens if I receive a faulty or incorrect item?
Contact the seller immediately. If the issue is unresolved, Kuuza Link provides a dispute resolution mechanism to help resolve conflicts.
13. How do I contact customer support?
You can reach our support team via email, phone, or WhatsApp chat on the website.