Welcome to Kuuza Link! These Terms of Use govern your access to and use of Kuuza Link, a web platform connecting buyers and sellers in Kenya and worldwide. By accessing or using Kuuza Link, you agree to abide by these terms. If you disagree, please refrain from using our platform.
1. Definitions
- “Platform” refers to Kuuza Link and its related services.
- “User” refers to any individual or entity accessing or using the platform.
- “Seller” refers to users listing products or services for sale.
- “Buyer” refers to users purchasing products or services.
- “We,” “Us,” and “Our” refer to Kuuza Link and its operators.
2. User Eligibility
- Users must be at least 18 years old or have parental consent.
- Users must provide accurate and complete registration details.
- Users must comply with applicable Kenyan laws and regulations.
3. Account Registration & Security
- Users must create an account to access certain features.
- Users are responsible for maintaining account confidentiality.
- We are not liable for unauthorized account access due to user negligence.
- Users must notify us immediately of any security breach.
4. Buying & Selling on Kuuza Link
4.1 Seller Obligations
- Sellers must provide accurate product descriptions, pricing, and availability.
- Sellers must not engage in misleading or fraudulent activities.
- Sellers are responsible for order fulfillment and customer service.
4.2 Buyer Obligations
- Buyers must read product details before making a purchase.
- Buyers must use secure payment methods recommended by Kuuza Link.
- Buyers must not engage in fraudulent chargebacks or false claims.
5. Prohibited Activities
Users must not:
- List or sell prohibited, counterfeit, or illegal goods.
- Use Kuuza Link for fraud, money laundering, or illegal activities.
- Engage in harassment, hate speech, or abusive behavior.
- Attempt to disrupt the platform’s operations through hacking or interference.
6. Payments & Transactions
- Transactions must be conducted through approved payment channels.
- We may charge transaction fees, which will be disclosed beforehand.
- Disputes should be resolved amicably between buyers and sellers.
- In case of unresolved disputes, Kuuza Link may mediate but is not liable for transaction losses.
7. Content & Intellectual Property
- Users retain rights to their content but grant Kuuza Link a non-exclusive license to use, display, and promote it.
- Users must not upload copyrighted, offensive, or infringing content.
- Unauthorized use of Kuuza Link’s trademarks or branding is prohibited.
8. Limitation of Liability & Disclaimers
- Kuuza Link is a marketplace and does not guarantee product quality, delivery, or seller reliability.
- We are not liable for any loss, damage, or dispute arising from transactions.
- The platform may experience downtime, and we are not responsible for any resulting losses.
- Users agree to use Kuuza Link at their own risk.
9. Termination & Suspension
- We reserve the right to suspend or terminate accounts that violate these Terms.
- Users may deactivate their accounts at any time.
- Termination does not absolve users of pending obligations or legal accountability.
10. Privacy & Data Protection
- We collect and process user data as per our Privacy Policy.
- Users consent to the storage and use of their data for platform functionality.
- We implement security measures, but we cannot guarantee absolute data security.
11. Amendments & Updates
- We may update these Terms periodically.
- Continued platform use after changes implies acceptance.
- Users will be notified of significant updates.
12. Governing Law & Dispute Resolution
- These Terms of Use are governed by the laws of Kenya.
- Disputes will first be resolved through mediation before legal action.
13. Contact Information
For inquiries or assistance, contact us at:
Email: help[at]kuuzalink.com
Phone: +254 112 070 791
Live WhatsApp Chat: Available on the bottom left of the website.
By using Kuuza Link, you acknowledge and agree to these Terms of Use.
Happy buying and selling!